Refund policy
Return and Refund Policy
Thank you for shopping with us at Gifted Cases! Since all of our items are custom-made specifically for you at the time of order, we do not accept returns for change of mind. However, we are committed to ensuring that you are satisfied with your purchase. We only accept returns for items that are defective, damaged, or incorrect.
How to Start a Return To initiate a return, please contact us at admin@giftedexplorer.com. We will provide you with detailed instructions on how to submit your return request.
If your return is approved, we will send you a return shipping label and provide instructions on how and where to send your package. Please note that items sent back without prior authorization will not be accepted.
For any questions about returns, feel free to reach out to us at admin@giftedexplorer.com.
Damaged or Incorrect Items Please inspect your order as soon as it arrives. If the item is defective, damaged, or incorrect, please contact us immediately so that we can resolve the issue and ensure your satisfaction.
Exceptions and Non-Returnable Items Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have any concerns or questions regarding a specific item, please get in touch with us before making your purchase.
Please note that sale items and gift cards are non-returnable.
Exchanges To exchange an item, we recommend returning the original item and making a new purchase for the desired item once the return is accepted.
European Union 14-Day Cooling-Off Period If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, with no justification required. The item must be in the same condition it was received—unused, unworn, and in its original packaging, including any tags. A receipt or proof of purchase is also required.
Refunds Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If your return is approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at admin@giftedexplorer.com.